Shipping policy
Shipping Policy – Bruméz
At Bruméz, we are committed to delivering your order safely and efficiently, no matter where you are in the world.
1. Shipping Destinations
We offer worldwide shipping. Orders can be delivered to most countries, subject to local regulations and carrier availability.
2. Processing Time
- Orders are processed within 5-8 business days after payment confirmation
- Orders are not processed on weekends or public holidays
In case of high demand or unforeseen delays, processing times may be extended.
3. Shipping Time
Estimated delivery times vary depending on the destination:
- Europe: 5-8 business days
- North America: 7–15 business days
- South America: 10–20 business days
- Rest of the world: 10–25 business days
These are estimated delivery times and may vary due to external factors.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Package weight
- Selected shipping method
We may offer free shipping promotions, which will be clearly indicated on the website.
5. Tracking Orders
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your delivery in real time.
6. Customs, Duties and Taxes
For international orders:
- Import duties, taxes, and customs fees may apply depending on your country
- These charges are the customer’s responsibility
Bruméz is not responsible for delays caused by customs.
7. Delivery Issues
Bruméz is not responsible for:
- Incorrect or incomplete shipping addresses provided by the customer
- Failed delivery attempts
- Delays caused by carriers, customs, or force majeure events
If your package is returned to us, additional shipping fees may apply for reshipment.
8. Lost or Stolen Packages
If your package is marked as delivered but not received:
- Please contact the shipping carrier first
- Then contact us for assistance
We are not responsible for lost or stolen packages confirmed as delivered.
9. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the packaging and product
We will evaluate the case and offer a replacement or refund if applicable.
10. Contact
Support@brumez.com